Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You’ll receive a confirmation email once your order has been shipped.
Note: During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
We currently ship within the United States. Shipping charges are calculated at checkout based on your location and order size.
Estimated Delivery Times:
Standard Shipping: 5–8 business days
Expedited Shipping: 2–4 business days
Delivery time does not include processing time.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website (e.g., USPS, UPS, FedEx).
If you haven’t received a tracking number within 3 days of purchase, please contact us at sales@vvertabraeclo.com.
Delays & Lost Packages
We are not responsible for delays caused by the carrier or weather-related disruptions. If your package is delayed or lost in transit, please contact the shipping carrier first using your tracking number. We’re happy to assist if needed.
Shipping Restrictions
We do not ship to:
P.O. Boxes
APO/FPO/DPO military addresses
International destinations (for now)
Wrong Address Disclaimer
Please ensure your shipping address is correct at the time of checkout. Orders with incorrect addresses are not eligible for refunds once shipped. If you realize an error, email us at sales@vvertabraeclo.com immediately. We’ll do our best to help if the order hasn’t been processed yet.
Damaged Packages
If your package arrives damaged, please take clear photos of the item and packaging and email them to sales@vvertabraeclo.com within 48 hours of delivery. We will investigate and resolve the issue as quickly as possible.
Questions?
If you have any questions about shipping or delivery, contact our support team at sales@vvertabraeclo.com. We’re here to help!