How to Exchange an Item

We accept exchanges on most items within 7 days of the delivery date.

To request an exchange:

  • Email us at sales@vvertabraeclo.com

  • Include your order number and reason for exchange

  • If approved, we will email you a prepaid return label for sending the item back and instructions for your exchange

Exchange Eligibility

To qualify for an exchange:

  • The item must be unused, unwashed, and in original condition

  • All tags must be attached

  • Item must be returned in its original packaging

Exchanges that do not meet these criteria may not be accepted.

Exchange Shipping Instructions

If your exchange request is approved:

  • Use the return label we provide

  • Drop the package off at your local postal service location

  • Allow 5–10 business days for your item to reach our processing center

  • Once received, please allow 2–3 business days for inspection and processing

  • After approval, we will ship your requested exchange item

Important Notes on Exchanges

  • We do not issue refunds; only exchanges are allowed

  • Shipping costs and applicable fees are non-refundable unless the exchange is due to our error

  • If the requested item is unavailable, we may provide store credit instead

International Exchanges

We do accept exchanges for international orders. Please note:

  • All shipping and customs charges are the responsibility of the customer

  • To initiate an international exchange, email sales@vvertabraeclo.com

  • If approved, we’ll provide an unpaid return label and instructions

Missing or Incomplete Orders

If you believe an item is missing from your order:

  • Email us at sales@vvertabraeclo.com within 14 days of delivery

  • Include:

    • Order number

    • Photos of the shipping box and label

    • A brief description of the missing item

Requests submitted after 14 days may not qualify for an exchange or replacement.

Lost or Stolen Packages

If the tracking status shows “delivered” to the correct address:

  • We are not responsible for lost or stolen packages after delivery

  • Exchanges will not be issued for orders marked as successfully delivered

  • If you suspect theft, please file a report with your local carrier or law enforcement. We’re happy to assist with documentation if needed

Order Cancellations & Changes

Orders are processed quickly. Once placed, we cannot guarantee changes or cancellations, including:

  • Changing the shipping address

  • Updating payment information

  • Modifying or removing items

If you placed your order on a weekend or U.S. public holiday, you may contact us within 24 hours of purchase. We will do our best to accommodate your request before fulfillment begins.

Contact Us

Have questions about exchanges or order issues?
Email: sales@vvertabraeclo.com